2. Place the item to be returned and the return form in the original packaging. If you have lost it, please contact us for further assistance at email@example.com with your order number.
3. Hand in your return shipment at a DHL point (www.dhlparcel.nl/consument/dhl-servicepoints) and keep your proof of shipment.
4. You will receive a confirmation by email when your return has been processed. You can expect to receive a refund transferred to your account within 14 days. If you have paid with Riverty, the claim will lapse.
2. Under “Create Account”, click “Continue”.
3. Enter your details and click “Continue”. You now have an account!
1. In the shop at the checkout: Please provide your name and phone number before paying. Shortly afterwards you will receive a text message from N BRANDS including a link. Click on this link to register. We immediately add the credits earned from your latest in-store order to your account. For every online order you place while logged in, you automatically save credits as well.
2. You can also register while placing an online order or without purchasing. You can create a webshop account here or during check-out. With this account, you automatically collect credits after a new purchase in the webshop while being logged in. Do you also want to collect in the store? Then follow the steps from point 1, but instead of creating a new account, log in with your webshop account after the text message.
In-Store orders: When earning credits from your in-store orders, the following payment methods must be used as your savings card: A debit card, credit card or Apple Pay. *Do not worry, we do not use sensitive information. We only use the NFC chip of your debit card (or telephone) to recognize your card as a unique card. Therefore, this does not link to your bank account or any personal data. It's 100% safe and reliable.
Do you not have your regular savings card with you, or do you have a new debit or credit card? No worries, it is possible to link multiple payment methods. When you pay with a different card than your regular savings card, inform the cashier and they will look you up in the register. You will then receive a text message with a link. Click on this link and log in with your existing account. Your second payment method is now linked.
Webshop orders: Earning credits on our webshop is easy. After registering through an in-store purchase or via the registration page on our website you will automatically collect credits after each new purchase.
You can reach us by phone on weekdays from
9:00 - 18:00.
You can also e-mail us. We try to reply within 2 working days.
We can also be reached via WhatsApp. We try to reply to your message within 1 business day.